Trainings & presentations
If you and your team want to know more about mediation and it´s theoretical background, a presentation is the possibility to get an overview.
Following topics could be presented:
- Reason and types of conflicts
- 9 steps of escalation and their effects
- Basic rules of mediation
- Tools in conflicting disputes
- Conversation techniques in mediation
An individual training for 5 – 12 people also starts with the theoretical background, but be followed by practical exercises and role-plays. Training can be focused either on conflict-solving talks or moderation in a team-conflict.